The Edge at sunset overlooking New York City

Manage My Booking

How to Manage YOUR Booking:

Access your booking using the portal below. You will need either your booking reference from your confirmation email, email address, or phone number attached to the order.

You can:

  • Resend your confirmation email or tickets.

  • Change your visit date up to 2 hours before your reservation time (if your ticket is eligible to be moved).

  • Cancel your booking if your plans change (refund eligibility depends on your ticket type, details below).

Before You CANCEL A BOOKING

While most tickets can be cancelled, your order will only be refunded if you purchased the cancellation protection add-on when you booked your experience.

How to Know if Your Ticket Can Be Cancelled for a full refund:

  1. Open your order confirmation email.

  2. Look for the Cancellation Protection add-on. (see screenshot here for an example)

  3. If the add-on appears on your receipt, you will have the option to cancel your reservation based on your ticket terms and receive a full refund.

Frequently Asked Questions

  • To check whether your Edge NYC ticket includes Cancellation Protection, open your order confirmation email and look for the Cancellation Protection add-on listed on your receipt. If it appears, you can cancel your reservation for a full refund in accordance with the protection terms. If you need help locating your confirmation email, contact our support team.

  • If you purchased your Edge NYC ticket through a third-party reseller, please contact that vendor directly for any changes, cancellations, or refund requests. Our Manage My Booking portal is only available for tickets purchased directly through edgenyc.com. For the most flexibility and direct support, we recommend booking through edgenyc.com.

  • If you cancelled your Edge NYC booking but have not received a refund, first check whether your original ticket included Cancellation Protection by reviewing your order confirmation email. Refunds are only available when Cancellation Protection was added at the time of purchase. Standard tickets are non-refundable. If Cancellation Protection was included and you believe your refund is missing, please contact our support team for assistance.

  • Cancellation Protection for Edge NYC tickets can only be added at the time of purchase and cannot be applied to an existing booking. If it was not added at checkout, your reservation follows the standard non-refundable policy.

  • It depends on your ticket type. Flex Admission Tickets offer the most flexibility, with date and time changes available through the Manage My Booking page up to 2 hours before your visit. If you change to a higher-priced time slot, you will need to pay the price difference. If you move to a lower-priced slot, the difference is kept as a credit on your booking, not refunded. Standard General Admission and Advance Saver Tickets are non-changeable.

  • If you reschedule your ticket to an option that costs less than your original purchase, the price difference is not refunded. However, the remaining value will stay on your booking as a credit, which can be applied if you later change to a higher-priced time or ticket type, subject to availability.

  • No, changes and cancellations at Edge NYC apply to the entire booking and cannot be made for individual tickets within an order. If you need to adjust your group size or have a specific circumstance, please contact our support team for assistance.

  • Your booking reference can be found in your confirmation email. If you can’t locate it, try entering the email address or phone number used at checkout in the Manage My Booking portal.

  • Eligible bookings can be changed or canceled up to 2 hours before your scheduled visit time. Changes are not available once this window has passed.